Bank Fraud Operations Lead

Standardize and map high-risk end-to-end customer journeys by establishing durable SOPs and clear decision rights. Establish operational roles, capacity models, and QA routines for Supervisors and Analysts to achieve SLA attainment and increase analyst productivity. Deploy a real-time operational KPI architecture to power business reviews and manage operational rollouts for new fraud policies and tools.

Proven experience in operational process building and continuous improvement. Strong people leadership skills with experience managing operational teams. Ability to lead cross-functional partnerships and manage external vendors. Proficiency in operational management and data fluency, with a focus on metrics and performance.

Competitive salary and benefits package. Opportunity to work in a fast-growing company with a strong mission. Engaging hiring process aimed at ensuring a good fit for both the candidate and the company.