What You'll Do
Lead the Shared Services Centre operations, ensuring service delivery, performance, and transformation. Establish accountability and governance routines, monitor KPIs, and resolve operational challenges. Oversee support functions including Human Resources, Finance, Procurement, Legal, and Facilities, ensuring alignment with business needs.
What We're Looking For
Minimum 7 years of relevant experience in SSC, BPO, or comparable service delivery environments. Bachelor's degree required; Master's degree in Business Administration preferred. Fluent in English and Spanish, with demonstrated experience in operational excellence and service performance.
Additional Information
Experience Level
Executive
Employment Type
permanent
Work Mode
Remote