Cloud Experience Manager

Maintain operational governance within the regional CORE team. Manage customer engagement throughout the lifecycle, from onboarding to offboarding. Proactively monitor project progress, resolve issues, and ensure compliance with SLAs and regulatory requirements.

7-11 years of experience in ITIL environments, managing SaaS or Cloud Operations in enterprise settings. Strong stakeholder management and customer-facing communication skills. ITIL Certification is highly desirable.