Customer Service Specialist
epay, a Euronet CompanyCore Responsibilities
The Customer Service Specialist will ensure seamless experience and high accuracy by supporting the onboarding and servicing of channel partners through reviewing documentation, facilitating account setup, and providing top-tier customer support via phone, email, and chat. Responsibilities also include participating in pilot projects, documenting processes, collaborating across teams for issue escalation, and providing overflow and floor support to agents.
Requirements
Candidates must possess excellent communication skills in both English and Spanish, along with the ability to manage time effectively, adapt to changing priorities, and handle multiple tasks simultaneously. A professional attitude, strong problem-solving initiative, decision-making capability, and proficiency with Windows and Microsoft Office, including basic Excel knowledge, are required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site