Global Head of Customer Happiness - Mexico City (Hybrid)

Lead Clara’s Customer Happiness organization globally, setting the strategy, standards, and operating model for the function. Define the global Customer Happiness strategy, OKRs, KPIs, and service standards, ensuring strong execution and continuous improvement. Optimize key metrics such as NPS, CSAT, SLA, and productivity while standardizing processes across countries.

8+ years of experience in Customer Support, Customer Experience, or related functions in a high-growth environment. Proven experience leading teams and improving customer experience and operational KPIs. Strong analytical mindset with experience using AI tools to enhance customer satisfaction.

Competitive salary and the opportunity to work in a fast-paced environment that supports career acceleration. The role offers autonomy and the chance to make a meaningful impact across Latin America.