Analista de CRM e Governança de Comunicação Sênior | RD Station (Remoto)

Lead the strategy and operation of the Unified Communications Calendar with clients, mediating agenda conflicts and messages with other areas. Create and maintain the Customer Communication Playbook, establishing SLAs, tone of voice guidelines, and communication templates. Optimize and configure automation rules and complex segmentations in the CRM and sending tools. Monitor macro indicators of deliverability, engagement, and quality perception.

Consolidated experience in the B2B SaaS or Technology market, focusing on CRM, Lifecycle, Channel Governance, or Customer Engagement. Proven track record in managing cross-functional projects and advanced practical knowledge in email marketing automation and CRM platforms. Familiarity with data privacy laws (LGPD) in email marketing contexts and experience with workflow management tools.

The company offers a supportive environment for continuous learning and personal growth. Employees are encouraged to take ownership of their careers and have the freedom to act responsibly. The organization prioritizes the well-being of its employees through various actions and benefits.