Senior Manager, Customer Success Management

Drive revenue retention and growth by managing customer success strategies across diverse markets. Build and develop high-performing teams by hiring, coaching, and empowering Customer Success Managers (CSMs). Oversee operational excellence by leveraging AI and data to improve customer success practices. Serve as a second-level escalation point for customer concerns and drive organizational change within the Customer Success function.

3+ years of management experience leading CSM teams in complex, multi-market environments. Proven leadership ability to coach, influence, and develop employees. Strong understanding of business financial metrics and ability to use AI and data for decision-making.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.