Core Responsibilities

The role involves planning operations across different areas, considering risks and impacts to meet established performance indicators, and monitoring operational execution for efficient resource use and procedure revision. Additionally, the analyst will lead shift openings, guiding operational teams on plans and adjusting strategies to ensure SLA compliance.

Requirements

Candidates must have a completed higher education degree and advanced proficiency in Excel and Google Tools. A differential is demonstrated mastery of SQL, programming, dashboard development, and experience in data-based decision-making and managing discrepancies.

Additional Information

Experience Level

2-5

Job Language

Portuguese

Work Mode

On-site