Grupo QuintoAndar | Analista de Reclame Aqui 2 (2S)

Manage individual complaint backlogs on the Reclame Aqui portal, Procon, and Consumidor.gov efficiently and autonomously. Conduct immediate and welcoming phone outreach after receiving cases, ensuring clear verbal communication to address customer dissatisfaction. Analyze detailed scenarios within the QuintoAndar ecosystem and craft strategic, professional public responses. Focus on meeting individual and collective productivity goals, including SLA and specific satisfaction indicators.

Solid recent experience in frontline operations dealing with Reclame Aqui and consumer protection agencies. Proven track record in environments with high volumes of complex complaints. Excellent communication skills across multiple channels, including phone, email, and WhatsApp. Bachelor's degree completed or in progress.

The position offers a competitive salary and a hybrid work model, requiring in-office attendance twice a week in Vila Leopoldina, SP. Additional benefits include profit sharing, health and dental plans, childcare assistance, and a comprehensive support program for mental health and legal assistance.