Customer Success Manager, Enterprise

Own a book of business with existing customers for expansion and renewals. Ensure consistent retention of revenue and renewal of all accounts. Maintain high levels of customer satisfaction and nurture client health. Help customers navigate our internal processes, including support tickets.

3+ years prior experience in a customer-facing role. 2+ years prior experience as a CSM or equivalent. Bilingual fluency in Spanish and English required. Experience working with accounts based in both Mexico and US a plus.