Technical Support Engineer
SamsaraCore Responsibilities
Become an expert on Samsara’s product portfolio of IoT solutions. Use technical knowledge to troubleshoot and resolve customer issues with medium to high complexity. Respond to customers and resolve inquiries in a timely manner while meeting SLA goals. Author and maintain customer-facing knowledge base articles to improve self-serviceability for end users.
Requirements
B.S. in Computer Science, Engineering, or other technical fields. 6 months - 1 year of experience in support, engineering, or other technical roles. Bilingual in English and Spanish is a must. Experience troubleshooting hardware and installations in a remote environment.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote