Senior Director, Customer Success – LATAM

Own the LATAM retention and growth strategy, defining the regional agenda and identifying new opportunities. Design and launch region-specific programs, developing lifecycle motions and retention plays tailored to LATAM segments. Drive the full customer lifecycle, managing onboarding, adoption, engagement, expansion, and renewals for both SMB and larger accounts.

10–15+ years of experience in Customer Success or related customer-facing functions, including senior leadership experience. 5+ years leading regional Customer Success teams with direct accountability for execution and customer outcomes. Deep knowledge of the LATAM market and professional fluency in Spanish and/or Portuguese, plus business-level English.