Analista de soporte en sitio
SoftwareOneCore Responsibilities
The role involves providing quality service and timely technical solutions to user requests across various operational areas, leading incident resolution, and escalating critical situations when necessary. Responsibilities include addressing and troubleshooting issues related to hardware, software, networks, and IT components while maintaining excellent customer service.
Requirements
Candidates must have technical training in Systems Engineering, Electronics, Software, or related fields, along with proven experience in on-site technical support roles. Essential technical knowledge includes hardware/software maintenance (printers, VPN, conference rooms) and proficiency in Microsoft O365 services like Active Directory, Azure, and Exchange.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site