Prog. Mgr, Latam Support, Seller Experience

Identify gaps and pain points across One Amazon Support processes and drive improvements with local and global teams to deliver a consistent seller experience. Analyze support data to isolate issues and collaborate with Program and Product owners to determine long-term solutions. Track progress across support initiatives and manage through obstacles to achieve objectives.

Bachelor's degree or BS degree. Experience in communication and presentation skills, both written and verbal in Portuguese & English. Knowledge of Excel at an advanced level and SQL. Experience in program or project management and defining process improvement initiatives using data and metrics.