Supervisor(a) de Servicio al Cliente (Presencial) TURNOS ROTATIVOS
LLAMAPIXEL GAMING S.A.C.Core Responsibilities
The supervisor will be responsible for leading and developing a high-performing customer service team by setting clear expectations, providing frequent feedback, and conducting structured one-on-ones. Key duties include driving operational results by monitoring metrics like SLA, AHT, and CSAT, and providing real-time coaching and managing complex escalations.
Requirements
Candidates must have over 2 years of experience in contact centers (BPO or in-house) and at least 1 year leading teams, with experience in chat/email support. Essential requirements include strong leadership, results orientation, coaching focus, and proficiency with CRM systems and operational metrics.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site