Asesor De Experiencia Y Fidelizacion CEC Lealtad

Promote a customer-centric culture to deepen relationships with clients. Handle calls from customers wishing to cancel their conventional credit cards, offering tailored strategies. Utilize the Pega system and other tools to manage credit card cancellations and follow up on pending cases requiring urgent responses.

3 to 6 months of experience as a Customer Experience Advisor. Desired education includes ongoing or incomplete studies in Business Administration or related fields. Advanced knowledge in customer service protocols and tools such as Pega, Sharepoint, and Avaya.