What You'll Do
Lead application support and operations management. Design and restructure support processes, including system transitions to operations. Manage incident, problem, change, and service request processes according to ITIL practices. Define SLAs/OLAs and operational indicators such as MTTR and backlog.
What We're Looking For
Bachelor's degree in Information Technology, Engineering, or related fields. Strong experience in IT with a focus on application support and service management. Proven experience in designing or restructuring support processes. Knowledge of ITSM tools like ServiceNow or Jira Service Management.
What We Offer
Presence in the Campinas Metropolitan Region office is mandatory according to the current attendance policy.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site