After-Hours Legal Intake Specialist (Personal Injury)
Sagan RecruitmentCore Responsibilities
Key Responsibilities: Front Line Case Reception: Serve as the immediate, empathetic point of contact for incoming calls and emails from potential clients after standard business hours. Rigorous Intake Screening: Execute structured case evaluations based on personal injury criteria to collect complete, accurate incident details. Lead Pipeline Monitoring: Actively track and monitor incoming web leads and portals, executing rapid and professional follow-ups to maximize case retention. Document Procurement: Promptly request, collect, and organize medical records, accident reports, and supporting documents from prospects. Internal Coordination: Meticulously update files and seamlessly hand off qualified case profiles to our internal legal team and attorneys for immediate review.
Requirements
Qualifications: Experience: 2+ years of hands-on, non-entry-level experience handling the personal injury intake or case screening pipeline. Language Mastery: Flawless written and spoken English communication skills with an authoritative, comforting, and clear phone presence. Empathy & Composure: Proven emotional intelligence with the ability to navigate conversations with individuals who have just experienced a traumatic physical or financial event. Operational Discipline: Exceptional attention to detail with the structural independence to manage long weekend blocks with zero dropped balls.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote