Product Manager Lead [Collection]
Plata CardCore Responsibilities
Own the end-to-end customer journey across precollections and collections, designing and continuously improving customer interactions. Identify friction points and redesign journeys to enhance recovery performance and customer experience. Define collections treatment strategies and customer segmentation, tailoring communication and interventions to customer behavior. Build and drive the collections product roadmap, prioritizing initiatives based on business impact and key performance metrics.
Requirements
5+ years of experience in Product Management, Customer Lifecycle, Credit Risk, Collections, or related domains. Proven track record in designing and optimizing customer journeys with measurable business impact. Advanced analytical skills with experience in delinquency, roll-rate, recovery, and segmentation data. Strong stakeholder management skills and ability to influence cross-functional teams.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
English
Employment Type
Full-time
Work Mode
Remote