Coordenação de Suporte– Customer Success | RD Station (Remoto)

Lead a team of up to 10 members with data-driven management, conducting 1:1s, evaluations, and feedback. Monitor daily operational KPIs such as SLA, TMA, TME, Productivity, and CSAT, taking swift action to correct deviations. Conduct team rituals and manage schedules with a predictive view to anticipate impacts on service volume.

Proven experience in leading customer support teams and operations, with a track record of meeting goals and KPIs. Familiarity with technology companies, startups, or fast-paced environments. Technical proficiency in customer support channels and knowledge of the SaaS model is a plus.

The company offers a supportive environment for personal and professional growth, emphasizing well-being through various initiatives. Employees are encouraged to challenge the status quo and have the autonomy to drive meaningful results.