What You'll Do
Coaching agents to yield optimal performance and tracking personnel and payroll issues. Conducting performance appraisals and maintaining documentation on direct reports. Reviewing productivity statistics daily and providing constructive feedback. Ensuring training needs of subordinates are met and resolving escalated customer issues.
What We're Looking For
Advanced user-level knowledge of computer technology and operating systems. Proven ability to analyze and improve work processes. Excellent customer service skills and proficiency with Microsoft Word and Excel. Strong written and oral communication skills.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
English
Employment Type
Full-time
Work Mode
On-site