What You'll Do
Lead a team of quality admins and analysts, conducting formal observations and providing feedback. Manage the performance of direct reports and administer company policies. Review key drivers and metrics to drive account profitability goals and maintain accurate reporting of quality metrics.
What We're Looking For
Bachelor’s Degree in Business or related field. 4+ years of experience in quality assessment or internal auditing. 2+ years of previous management experience, with mandatory BPO experience.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site