QA Lead
Plata CardCore Responsibilities
Build the QA function from scratch within the Training & Quality team. Create clear quality standards, scorecards, evaluation criteria, and calibration processes. Run quality checks and audits to identify patterns, gaps, risks, and improvement areas. Set up QA KPIs and regular reporting for agents, teams, and quality processes. Hire, lead, and develop the QA team as the company continues to grow.
Requirements
Experience in Quality Assurance, Quality Operations, Training Quality, or similar roles. Experience in a high-volume operational environment with large teams and structured workflows. Proven experience leading people or building a team. Advanced or conversational Spanish and English is required.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
English
Employment Type
Full-time
Work Mode
Remote