Senior Customer Success Manager
SamsaraCore Responsibilities
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value. Orchestrate renewal-focused business reviews with customers, looking back at past successes and aligning on upcoming goals. Mitigate escalations and resolve customer issues while providing excellent customer service throughout the service cycle.
Requirements
2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred. Bachelor's degree from a 4-year institution. Spanish and English fluency.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote