Sutherland

Associate Manager - Account Management (Team Manager)

Sutherland

What You'll Do

Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Manage attrition, shrinkage, and other critical metrics of the team. Coach and mentor Consultants, providing feedback and performance management. Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

What We're Looking For

Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements. Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner. Proficient in MS Office and able to work in a fast-paced environment.

Additional Information

Experience Level

Mid-Level

Employment Type

permanent

Work Mode

Remote