Analista de Soporte y Automatización CX

Resolve complex cases and escalations from users and driver partners by thoroughly investigating our systems and data to find definitive solutions. Analyze contact data to identify patterns, root causes, and improvement opportunities, transforming recurring issues into scalable solutions. Design and prototype automation solutions using no-code/low-code tools and AI to reduce the volume of repetitive cases.

At least 1 year of experience in roles with direct customer or user contact. Advanced ability to analyze data, draw conclusions, and present insights using tools like Google Sheets or Excel. Genuine interest and practical experience with no-code/low-code automation tools and/or AI application in support.

Joining Cabify means being part of a talented team where professional growth, flexibility, and an exceptional work environment are guaranteed. Prepare to impact millions of lives with your work and enjoy a journey full of benefits.