Especialista de Customer Success
WellhubCore Responsibilities
Lead the customer journey from contract analysis to strategic onboarding and training for clients. Design efficient processes for high-value corporate clients, ensuring smooth integration and accelerating time-to-value. Collaborate with internal teams to synchronize implementation schedules and mitigate deployment risks. Identify and execute upselling and cross-selling opportunities within managed accounts.
Requirements
Proven experience in Customer Success managing mid-market or enterprise accounts. Strong analytical skills with a deep understanding of account health metrics and reporting. Familiarity with data analysis tools, preferably Metabase or similar. Experience with CRM systems, particularly Pipedrive, Salesforce, or Sensedata is a plus.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid