SUPERVISOR OPERACIONES CONTACT CENTER
ColsubsidioCore Responsibilities
The main responsibility is to ensure the quality and timeliness of service delivery according to agreements by supervising and controlling operational performance. This includes identifying opportunities for improvement to guarantee the achievement of operational, commercial, administrative, and financial results.
Requirements
Candidates must have a Technologist degree or have completed the VI semester in Engineering Sciences, Administration Sciences, Social and Human Sciences, or Health Sciences. A minimum of 2 years of experience supervising teams and managing contact center operations or work groups, specifically handling teams larger than 20 people, is required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site