Bogotá | Especialista en Atención al Cliente I RF

Handle phone calls to respond to customer inquiries. Maintain key quality, productivity, and SLA metrics. Provide basic technical support information to customers. Assist with customer service tasks such as renewals, refunds, and similar requests.

Completed high school diploma. B2 level in English with excellent verbal and written communication skills. Ability to multitask and manage multiple systems. Basic knowledge of technological tools (CRM, email, internal systems).