Customer Journey Sr Specialist

Design, govern, and optimize the SMB customer journey end-to-end, ensuring a smooth and measurable experience at all touchpoints. Monitor funnel performance, identifying friction points and opportunities for improvement to maximize conversion and retention. Lead the evolution of the CRM as a central platform for customer lifecycle management and commercial operations.

Bachelor's degree in Industrial Engineering or related administrative fields. Minimum 3 years of experience in Revenue Operations, Customer Journey, or Sales Operations. Proven experience managing conversion metrics, customer experience, and commercial productivity at scale.

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