Customer Management Expert - Marketplace

Lead the analysis of customer behavior and key indicators, identifying opportunities for acquisition, retention, engagement, and growth strategies. Design and implement Customer Management initiatives and direct communication channels, developing business cases and evaluating the financial impact of marketing actions. Develop advanced data models and analyses using Business Intelligence tools and AI to generate insights and optimize decision-making.

At least 6 years of relevant experience in business intelligence, strategic analysis, Customer Management, or related fields. Bachelor's degree in Industrial Engineering, Economics, Statistics, Business Administration, or related areas. Proficiency in SQL and Business Intelligence tools like Power BI or Google Data Studio, along with knowledge of financial analysis and customer engagement strategies. Knowledge of Python or R is desirable.

Hybrid work model in Bogotá, Colombia. Opportunity to work in a dynamic and fun environment focused on technology and innovation.