Technician II - Support
DespegarWhat You'll Do
Ensure operational continuity for company users. Manage technical incidents affecting users. Analyze, diagnose, and resolve software, hardware, and connectivity issues. Document incidents in management tools and ensure compliance with SLAs and quality standards.
What We're Looking For
3 years of prior experience in technical support or help desk. Experience with Linux, Windows, and MAC operating systems. Strong analytical skills and problem-solving orientation. Proactive and able to work under pressure.
What We Offer
The position is on-site in Bogotá, Colombia. No specific compensation or benefits are mentioned.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site