Coordinador de Asistencia de Información

Execute operational follow-up of cases, ensuring compliance with established SLA times and quality. Manage tickets and cases, including complex scenarios, under defined processes. Identify and escalate incidents when deviations in the process or risk of non-compliance are detected.

Incomplete degree in Business Administration or related field. 1 year of experience in managing administrative processes, logistics, or operations. Intermediate Excel skills and knowledge of eCommerce processes.