Customer Support Analyst - Operaciones
CabifyWhat You'll Do
Provide customer support to users and partners through various channels including chat, email, and social media. Identify and propose automation opportunities in customer service flows, participating in their design and implementation. Monitor and analyze KPIs, establishing action plans to improve service levels and identifying areas for automation.
What We're Looking For
At least 1 year of experience in customer-facing roles, problem resolution, or data analysis. Familiarity with AI tools applied to customer support. Proficiency in Google Workspace and CRM tools like Zendesk or Salesforce.
What We Offer
Hybrid work model with flexible location. Includes medical insurance and free telemedicine. Offers a monthly credit for use in the Cabify app and fun team events.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
Hybrid