Coordinador Senior de Resoluciones del Centro de Contacto
WalmartWhat You'll Do
Analyze and address customer requests, ensuring compliance with established policies and procedures for customer satisfaction. Monitor real-time trends and contact flows to manage call diversions and agent allocation for digital channels. Update interaction data in Power BI dashboards and generate insights for decision-making.
What We're Looking For
Bachelor's degree required. Intermediate to advanced proficiency in Excel and basic knowledge of Power BI.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site