Senior Analyst Operations & Process Transformation

Serve as operational point of contact for billing application, ensuring reliable day-to-day support and issue resolution. Identify trends, recurring issues, and operational risks; recommend and support implementation of process and product improvements. Create and maintain job aids, operating procedures, user guides, and training materials related to the billing environment.

Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role. Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements. Proficient in Microsoft Word and Excel, including analysis of billing data and invoice outputs.