Vice President, Customer Success
MastercardCore Responsibilities
The VP, Advisors Customer Success will be responsible for creating, training, and continuously improving a delivery group of high-performing Customer Success Managers for a designated region, focusing on talent strategy, performance management, and fostering a high-performing team culture. This role also requires acting as a strong Customer Advocate, removing roadblocks, aligning stakeholders, and influencing at the executive level to ensure CSMs deliver maximum customer value.
Requirements
Candidates must possess proven experience leading large, multi-disciplinary teams in Customer Success or related functions, with a strong focus on talent development and nurturing an inclusive, high-performing culture. A deep understanding of payments, technology, and digital platforms is necessary, alongside demonstrated capability in articulating and quantifying value to customers using a consultative selling approach.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
On-site