What You'll Do
Act as the primary point of contact for SPP users across pilot entities during hypercare. Log, prioritize, and manage post-go-live issues in Jira, resolving business/process items internally and escalating genuine defects to RSM. Support the SPP side of the first month-end close, ensuring accurate time entry, billing, and revenue recognition. Monitor and support key SPP process areas, including project lifecycle and resource booking.
What We're Looking For
Hands-on experience supporting a SuiteProjects Pro (SPP) or comparable Professional Services Automation (PSA) go-live and hypercare period. Strong foundational knowledge of professional-services and project finance operations, including project accounting and billing. Proven track record in issue triage and exceptional communication skills.
What We Offer
Fixed-term contract. Monks is committed to inclusion and has available spaces for people with disabilities.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote