QA Analyst (Monitoreo de Llamadas y Chats en Contact Center)
Plata CardWhat You'll Do
Monitor calls, chats, and procedures to ensure compliance with quality standards. Collaborate with teams to keep desktop instructions updated. Propose continuous improvement strategies alongside Training and Operations. Provide individual and group feedback to agents to support their development.
What We're Looking For
Attention to detail to identify errors and inconsistencies. Objective analysis and criteria based on data and evidence. Clear verbal and written communication in Spanish. Basic knowledge of Excel/Google Sheets for data analysis.
What We Offer
We are a company that invests in talent, promotes new opportunities, and supports your professional development at every step.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site