Analista de Experiencia Marketplace - Customer Experience

Be responsible for the experience provided to MercadoLibre users when contacting customer service, acting as a reference for Billing and Tax processes. Conduct data analysis to identify improvement opportunities and lead initiatives to enhance customer satisfaction by reducing friction in billing and tax compliance flows. Coordinate and lead problem-solving forums with Product, Business, Legal, and Customer Service teams to implement identified improvements.

Bachelor's degree in Engineering, Business Administration, Systems, or related fields. Advanced proficiency in Office (Excel, PowerPoint) is mandatory. Experience with databases such as SQL or BigQuery is required. Familiarity with AI as a productivity enhancer is necessary.

Be part of a company with an entrepreneurial spirit that values long-term thinking. Take charge of your development in an environment filled with opportunities, learning, growth, and challenging projects. Enjoy a great work atmosphere with everything you need for a fantastic experience.