Customer Success Manager - Premium Service

Support a senior Customer Success Manager by handling day-to-day operational tasks for a premier-tier client portfolio. Manage a shared inbox, triage incoming requests, and ensure nothing slips through the cracks for large enterprise software accounts. Pull, organize, and format data reports from our proprietary CRM tool and Google Sheets for delivery to the senior CSM and clients.

Experience in a customer service, client support, or account coordination role, ideally in software, SaaS, telecom, or a digital/online industry. Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office. Familiarity with data analysis or reporting and comfort working with CRM or admin tools.

Competitive salary in USD paid via wire transfer. Fully remote position with flexible working hours. Includes private health insurance, annual learning budget, and 20 days of PTO.