Internal IT Support Specialist Colombia

Provide first-level technical support to internal users by handling incidents, requests, and consultations through the Service Desk. Diagnose and resolve issues with hardware, software, peripherals, telephony, and network connectivity. Manage and track tickets in ITSM tools, ensuring proper registration and SLA compliance. Prepare, configure, and deliver equipment to users while supporting the integration of new systems.

At least 1 year of experience in IT Support, Technical Support, or Incident Management. Located in Bogotá, Colombia, with availability to work on-site. Professional-level Spanish and intermediate English proficiency. Hands-on experience with ticketing/Service Desk (ITSM) tools and basic knowledge of ITIL principles.