Gerente de Operações II - Bilíngue

Analyze and maintain all Client Service Level Agreements (SLA), implementing improvement plans as necessary. Select, train, develop, and manage the performance of direct reports and their teams. Manage and review operational reports to ensure adherence to metrics and client scorecards. Provide leadership and guidance to ensure consistent application of company policies and standards.

Experience in leadership roles. Advanced English proficiency. Availability to work on-site.

Career development opportunities and partnerships with various companies, language courses with exclusive discounts, transportation allowance, meal voucher, life insurance, medical assistance, dental assistance, childcare assistance, and a 5x2 work schedule.