Customer Compliance Associate

Support the Discipline Leader in developing the local compliance model and coordinate its implementation across various business units. Monitor and analyze indicators of early cancellations, behavioral patterns, and complaints to mitigate risks and identify poor sales practices. Design, maintain, and review internal policies, procedures, and customer protection standards on the institutional portal.

Bachelor's degree completed. Advanced proficiency in handling and analyzing large databases and programming (Office and data tools). Knowledge of Consumer Protection Regulation and Customer Compliance Risk Management Framework. Intermediate English level (B2+).