Ingeniero de Soporte Digital L1

Execute first-level technical support for B2B digital services, ensuring timely attention to events, incidents, and service requests. Monitor and ensure the availability, performance, and operational continuity of managed digital solutions for corporate clients. Perform initial technical diagnostics, implement first-level resolution actions, and coordinate timely escalation of cases to specialized teams when necessary.

Bachelor's degree in Systems Engineering, Telecommunications, Electronics, Electrical Engineering, or related fields. Minimum 2 years of experience in technical support and customer service for corporate clients. Knowledge of ITIL, Cloud platforms, enterprise networks, and ITSM tools.

At Tigo Honduras, we create networks of professional development where our employees have no barriers to reach their full potential. We promote a culture of innovation and positive change, recognized as one of the best companies to work for.