Analista Senior de Estrategia y Engagement - Fintech

Design and implement the customer engagement and retention strategy, building rules and triggers based on data. Define which customers to contact, when, through which channel, and with what value proposition based on segmentation. Analyze the portfolio's principal level and identify opportunities to make Mercado Pago the primary payment solution. Ensure an impeccable user experience by detecting improvement opportunities with data and feedback, leading initiatives with Product, Technology, Tax, and Operations.

Bachelor's degree in Marketing, Business Engineering, Economics, or related fields. At least 2 years of experience in commercial positions with direct customer contact. Experience in handling and analyzing large volumes of information, as well as proficiency in database tools and visualization, with mandatory use of Excel, SQL, and preferably Tableau.

Be part of a company with an entrepreneurial spirit where we love to think big and long-term. Take charge of your development in an environment of opportunities, learning, growth, expansion, and challenging projects. Enjoy a great work atmosphere with everything you need to have a great experience.