Analista de Melhoria Contínua, Qualidade e Experiência do Cliente Sênior - Campinas/SP
AgibankCore Responsibilities
Map opportunities for improvement in critical processes and structure continuous improvement initiatives using agile methodologies and Lean/Six Sigma. Promote productivity gains through AI, generating measurable impacts on operational and customer experience indicators. Contribute to increasing operational efficiency, enhancing customer experience, and strengthening the culture of continuous improvement. Build a pipeline of improvements and identify and prioritize opportunities in the initial months. Lead improvement projects with measurable results in fintechs, banks, or highly regulated environments.
Requirements
Bachelor's degree in Administration, Engineering, Statistics, Information Systems, Data Science, or related fields.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site