Quality Assurance Specialist (Especialista de Calidad)
Gloov Outsourcing ServicesCore Responsibilities
The specialist is responsible for evaluating and monitoring agent performance across calls, emails, and chats to ensure adherence to high-quality service standards. Key duties include assessing agents using established quality matrices and tracking metrics like CSAT and process compliance.
Requirements
Candidates must have intermediate-high (B2+) or advanced (C1) English proficiency and possess demonstrable prior experience in Customer Service or Quality Assurance roles. Essential requirements include owning a functional computer with a camera/microphone and a stable internet connection, along with strong analytical skills and knowledge of quality metrics.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
Remote