Director, Subject Matter Expert - Growth

Lead complex engagements with several workstreams, aligning Mastercard and client stakeholders on scope, governance, risks and decisions. Diagnose growth opportunities using customer, portfolio, transactional and marketing performance data to identify where the biggest opportunities exist across acquisition, activation, engagement, usage and retention. Develop end-to-end growth strategies covering areas such as new customer acquisition, cross-sell, onboarding, early engagement, activation, spend stimulation, portfolio optimization, retention and reactivation.

Undergraduate degree with 15+ years of work experience. 6+ years of experience in a consulting environment. Strong knowledge of growth and performance concepts. Experience managing data-driven marketing and hands-on execution, and turning customer and portfolio insights into scalable acquisition, activation, engagement and retention strategies with measurable business impact.