Technical Account Manager - Support Delivery

Understand the full solution NICE & 3rd party integrations for designated accounts. Analyze support activity and SR trends for the assigned account ensuring SLAs are met. Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices. Establish relationships and effectively communicate with key members of Customer’s technical team.

Proven experience in IT management client-facing roles. Background in technical support with an understanding of technical concepts and documentation. Strong ability to use facts and data to influence decisions. Ability to prioritize and make appropriate decisions.

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.